Effective Date: September 10, 2025
Updated on: October 10, 2025
This Privacy Policy explains https://loryprogettiveterinari.it/ ‘s policies regarding the collection, use, disclosure, and protection of personal information we collect when you access https://loryprogettiveterinari.it/ (the “Service”). This Privacy Policy defines and describes your privacy rights and how you are protected under applicable privacy laws.
By using our Service, you consent to the collection and use of your personal information in accordance with this Privacy Policy. Please do not access or use our Service if you do not consent to the collection and use of your information as described in this Privacy Policy. This Privacy Policy was created with the help of the CookieScript Privacy Policy Generator .
What information we collect, for what purposes, and on what legal basis
The definitions of legal bases used below are intended as follows:
- Legitimate interest: interest of the Company or third parties, provided that your interests or fundamental rights and freedoms do not override, and such use of your personal data is balanced against your rights and freedoms.
- Contract performance: processing of your personal data necessary for the performance of a contract to which you are a party or for taking pre-contractual measures at your request.
- Legal Obligations: processing of your personal data necessary to fulfill legal or regulatory obligations to which we are subject.
- Consent: your consent means any freely given, specific, informed and unambiguous manifestation of will by which, by an unambiguous affirmative statement or action, you consent to the processing of your personal data. We may require your consent for processing when we have no other legal basis.
Usage data
What we collect: Information about how users interact with our website or application, including pages visited, time spent, click paths, and browser details.
Purpose: Analyze user behavior, optimize performance, and improve user experience.
Retention period: 365 days
Legal basis: Legitimate Interests
Personally identifiable information
What we collect: Full name, Email address, Mobile number
Purpose: Manage user accounts, ensure secure access, and provide personalized content.
Retention period: 730 days
Legal basis: Consent
Payment and financial information
What we collect: Credit/debit card details (collected securely), Billing information, Transaction history
Purpose: Process transactions securely and maintain compliant financial transactions.
Retention period: 3650 days
Legal basis: Legal Obligation
Online identifiers and device information
What we collect: Device identifiers (e.g., MAC, IMEI), Browser type and version, Operating system
Purpose: Protect the platform, optimize performance, and understand technical usage.
Retention period: 365 days
Legal basis: Consent
Communication data
What we collect: Email correspondence
Purpose: Provide customer service and maintain a record of communications.
Retention period: 365 days
Legal basis: Legitimate Interests
Professional information
What we collect: Company name
Purpose: Support business relationships and personalize content for professional users.
Retention period: 730 days
Legal basis: Consent
Consent and legal documents
What we collect: Consent forms, Signed agreements
Purpose: Fulfilling legal and regulatory obligations.
Retention period: 1824 days
Legal basis: Legal Obligation
How we get your personal information
We collect information that you provide directly when:
- Fill out any form
- Use our Services
- Correspond with us
Requirements for the provision of personal data
In some cases, the provision of personal data is a legal or contractual requirement, or a necessary requirement to enter into a contract.
Legal requirement: Billing address and VAT number / Tax code
Contractual requirement: Billing address
If you do not provide the requested data: You will not be able to complete the purchase or quote request through the website
How we share your information
Lory Progetti Veterinari Srl may disclose your personal information to recipients in the following categories:
- With your consent. Lory Progetti Veterinari Srl will share your information for any purpose with your explicit consent.
We transfer personal data to the following third countries: United States. Data Privacy Framework (DPF)
Rights of the data subject
You have the following rights in relation to your personal data:
- Right of Access: You can request a copy of the personal data we hold about you.
- Right of Correction: You can ask us to correct any inaccurate or incomplete information.
- Right to erasure (right to be forgotten): Under certain conditions, you can request the deletion of your personal data.
- Right to restrict processing: You can request restriction of processing of your personal data in specific circumstances.
- Right to data portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another data controller.
- Right to object: In some cases, you can object to the processing of your personal data.
- Right to be informed: You have the right to receive clear, transparent and easily understandable information about how we process your personal data.
Withdrawal of consent:
In accordance with Article 13(2)(c) of the GDPR, you have the right to withdraw your consent to the processing of your personal data at any time. As a visitor to this website, you can easily adjust or revoke your consent directly through the consent banner on the website. Alternatively, if you prefer, you can contact the website operator using the contact information provided in this privacy policy. Please note that revoking consent does not affect the lawfulness of any processing done prior to revocation.
To exercise these rights, contact us at info@loryprogettiveterinari.com.
We will fulfill your rights only after receiving your written request to exercise a specific right listed above and only after verifying the validity of your identity.
Your requests will be fulfilled, or fulfillment will be refused specifying the reasons for such refusal, within one month from the date of submission of the request complying with our internal rules and the GDPR. This deadline may be extended by an additional two months if the request concerns a large volume of personal data or other requests being considered at the same time. We will inform you of such an extension within one month of receipt of the request, stating the reasons for the delay. We will provide you with a response in the manner you choose.
We may refuse to comply with your request if exceptions and/or limitations to the exercise of data subjects’ rights under the GDPR apply and/or if your request is manifestly unfounded or excessive. If we refuse to comply with your request, we will provide you in writing with the reasons for such refusal.
Right to file a complaint with a competent supervisory authority
You have the right to lodge a complaint with a competent supervisory authority if you believe that your personal data are being processed in a way that violates your rights and legitimate interests established by applicable legislation. You can file a complaint in accordance with the procedures established by Garante per la protezione dei dati personali del Repubblica Italiana, which can be found at the following link: http://www.garanteprivacy.it/.
Please note that while no technological system is completely secure, we take appropriate security measures to minimize the risk of unauthorized access or misuse of your personal information.
Security
Please note that although no technological system is completely secure, we implement appropriate security measures to minimize the risks of unauthorized access or misuse of your personal information.
- We and our third-party service providers who may be involved in processing personal data on our behalf (for the purposes stated above) are contractually obligated to respect the confidentiality of personal data.
- We apply reasonable security practices and procedures to help protect the confidentiality and security of your information, including any nonpublic personal information. We protect your information by using reasonable physical, technical, and administrative security measures, including limiting access to your information to those employees who actually need it.
Changes to this policy
We regularly review this Privacy Policy and reserve the right to change it at any time in accordance with applicable laws and regulations. Any changes will take effect immediately upon posting on our Website.
We encourage you to review this Privacy Policy periodically to stay up-to-date on any changes.
Contact us
If you have any questions, please contact us through the following methods:
